Cashless is a contactless payment system. It will facilitate your shopping during the event (drinks, meals, merchandising)
How It Works
Step 1 Register a secure cashless account online on levitation-france.com using your ticket barcode.
Step 2 Add the amount of money that you want to charge in your account (10€ for the first charge). It takes less than 2 minutes and you’ll be ready for the event.
Step 3 When you will go to the event you will exchange your electronic ticket with a wristband or card that include your preloaded money. You can skip straight to Step 5!
Step 4 If you haven’t sorted your online account before the event, no problem ! Just come back to this page https://levitation-france.com/english/#cashless and create an account OR go to the queue at the dedicated event bank and add funds to your wristband / card.
Step 5 Order your consumptions, tap your wristband and enjoy !
Step 6 If you still have money on your wristband after the event (more than 0,50€), you can make a refund request on your online account (from September 23 to October 8). If you didn’t create one, you will have to do it in order to refund the money.
FAQ
Do I have to register?
No … But we highly advise it ! Indeed, this will allow you to:
– Check expenses history
– Refill your account at any time on the website.
If you don’t want to register, you can charge your wristband/card at the event bank.
What happens if I lose my cashless wristband/card ?
As your account is linked to your wristband/card, you can block it by visiting the information point on the event area. You can get for free a new wristband/card which will be credited to the balance of the chip you have blocked.
Unfortunately, if you did not create an account, blocking your wristband/card is impossible.
Is my cashless wristband/card free?
When you topped-up your cashless wristband/card for the first time (creating an account online or directly into the top-up « bank » during the event), 1€ is taken for the wristband/card activation.
Example:
If you credit your chip with € 20, the actual balance on your present wristband will be € 19 .
NOTE : The activation fee is only charged for the first topped-up. All topped-up are free.
How to recover the balance of my cashless wristband after the event ?
If there is money left on your wristband after the festival (+€ 0,50), you will have one week to make your refund request on your online account.
This will be done by credit card only.
If you haven’t created an online account before, you can do it using the 6 letters code inscribed on the back of your cashless wristband/card.
IMPORTANT: KEEP YOUR WRISTBAND!
You have created a Cashless account: To ask your money back, you have to connect to your account via the festival website and press the button « Reimbursement ». Your bank account will be credited at the end of the month.
You did not create a Cashless account: In order to reclaim your balance, you must create a Cashless account. It’s quick and easy: visit the event website, and go to Cashless section. From there you create your Cashless account by filling your first name, your name, email, a password, the code that is on the back of your cashless wristband/card and your Bank credit card information. Once logged into your account, click the « Reimbursement » button. Your bank account will be credited before the end of the month.
